Shipping Information

Each Néotre piece is made with care and attention to detail. Production takes approximately 8–14 business days before items are shipped to our team. Once received, every order is individually inspected, packed, and prepared for shipment.

Please allow an additional 4 business days for transit from our manufacturer to us, plus 2–5 business days for order processing and packaging before your order is shipped to you.

Estimated delivery time: 14–23 business days from the date of purchase.

We appreciate your patience as we focus on quality over speed. Every piece is made to feel unique, not momentary.

Messaging Terms of Service

By subscribing to our messaging service, you agree to the following terms and conditions.

Message Frequency

  • Message frequency varies based on your subscription and activity
  • You may receive up to 10 messages per month
  • Promotional messages will be sent only with your explicit consent
  • Transactional messages (order confirmations, shipping updates) are sent as needed

Fees and Charges

  • Message and data rates may apply as determined by your mobile carrier
  • We do not charge additional fees for SMS or email communications
  • Standard carrier charges apply for all text messages sent and received
  • Contact your mobile carrier for details about your messaging plan

Usage Guidelines

  • You can opt out at any time by replying STOP or clicking unsubscribe
  • For help or support, reply HELP or contact support@example.com
  • We respect your privacy and will never share your information with third parties
  • By subscribing, you agree to receive communications from Néotre
  • Messages are sent from 1-800-555-0100

Additional Terms

  • Consent is not a condition of purchase
  • We reserve the right to modify these terms at any time
  • Continued subscription after changes constitutes acceptance of new terms
  • Service availability may vary by carrier and location

Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.